JOURNEYS UPDATE

October 2024

What is the UGA Staff Competency Model?

The UGA Staff Competency Model identifies the critical behaviors and characteristics to successfully perform in a particular role—more specifically the Knowledge, Skills, Abilities, and Other Characteristics (KSAOs) it takes to perform well in a job. The Core Competencies are: Acts with Integrity, Communicates Effectively, Learns & Shares, Makes Sound Decisions, and Serves Others. The Leadership Competencies are: Champions Innovation & Supervises Others.

More about UGA Competencies & their KSAOs
(Knowledge, Skills, Abilities, Other Characteristics)

CORE COMPETENCIES 

Acts with Integrity

• Inclusive Excellence
• Trust and Respect
• Utilization of University Resources
• Work Ethic

Communicates Effectively

• Active Listening
• Conflict Management
• Verbal Communication
• Written Communication

Learns & Shares

• Finding and Applying Knowledge
• Learning Agility
• Sharing and Contributing
• University Knowledge

Makes Sound Decisions

• Critical Thinking
• Judgement and Decision Making
• Process Improvement
  
  

Serves Others

• Cooperation and Teamwork
• Service Orientation
  
  

LEADERSHIP COMPETENCIES 

Champions Innovation

• Change Management
• Innovation
  
  

Supervises Others

• Coaching and Development
• Delegation of Work
• Performance Mangement
• Staff Morale

Job Performance Competencies

Technical Knowledge

• Knows and understands the principle technical information required for their job.
• Contributes ideas for technical problem-solving or process improvements.
• Stays current with technical information required to adapt to job changes.

Professional Skills

• Has the expertise and skills necessary to perform their job duties effectively and efficiently.
• Adopts and applies new skills to adapt to changes in their field.
• Readily shares skills with others to meet unit goals.

Job Performance

• Performs all job-associated tasks effectively, adequately implementing their technical knowledge and professional skills.
• Performs all job-associated tasks efficiently to meet unit goals in a timely manner.
• Adapts and remains productive in response to a fluctuating work environment.

Standard Operating Practices

• Maintains up-to-date knowledge of applicable work-related requirements.
• Initiates sound judgement and a high level of commitment to adhering to expectations.
• Promptly corrects and reports any known issues of noncompliance.

Safe Work Practices

• Maintains up-to-date knowledge of applicable safe work practices.
• Initiates sound judgement and a high level of commitment to adhering to safe work practices.
• Stays alert and responsive to safety and security concerns, promptly reporting any known or suspected issues

Rating Scale

Role Model

Consistently exceeds or delivers beyond expected standards for all behaviors. Influences others to perform better.

Exceeds Expectations 

Consistently delivers on expected standards and demonstrates a pattern of one or more of the role model behaviors. 

Consistently Delivers 

Consistently meets standards. Demonstrates a strong understanding of roles and responsibilities. Requires little or no additional direction or support to achieve expected standards.

Developing 

Sometimes meets standards. Needs continued development (additional training/learning) or direction on one or more behaviors.

Needs Improvement

Does not consistently meet expected standards. Additional Direction and support are needed on several behaviors.

* Each KSAO will receive a rating. The KSAO rating will be averaged to create a competency rating. These ratings will also be applied to the Job Performance Competencies in Part II of the evaluation.

Journeys Training

TRAINING FOR STAFF
UGA Journeys: Understanding Your Connection to the Staff Competency 

TRAINING FOR SUPERVISORS

UGA Journeys: Performance Management Best Practices for Supervisors 

UGA Journeys: Get to Know the New Performance Tool for Supervisors

You can find all training dates and register for a training here.

Questions?

For more information about UGA Journeys or go to our website at hr.uga.edu/journeys.

Please feel free to direct any project questions to our team at journeys@uga.edu.

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