We greatly appreciate your patience as we all continue learning how to maneuver the new AskIT ticketing system. We've created a helpful user guide that we hope cuts back on confusion and gets your support tickets to the correct department. 

In case you haven’t taken a snapshot of your engagement data on the dashboard yet, this is a friendly reminder to do so! Record how your alumni engaged in FY22 and keep track of these numbers quarter over quarter! The Alumni Relations team will pull overall numbers on select dates and share our progress. Read more about it here.

There's a lot to learn in GAIL, but we offer several trainings that will allow you to become #GAILGreat. Please remember, you must attend an advanced class before setting up a marketing effort or creating an event. Refer to our training outline if you need help deciding which classes you should take. 

Users no longer have the ability to delete marketing efforts and registration options. Please submit an AskIT ticket or email AskIT to get a marketing effort or registration option deleted on your behalf.

It's our goal to make sure every communication reaches it's intended target. You can help us with this goal by remembering to break down any segments or selections with more than 50,000 records before sending your communications.

Did you know there's an entire team dedicated to protecting our financial resources and providing support on employee relations matters. It's the Finance and Human Resources Team! If you've got questions on anything from budget/expenditures to job postings, they've got answers! See who makes up the Finance and HR team and how they can help you!

Join us as we say farewell to Eric Schmidt. Last Friday marked Eric's last day with Client Services. We're extremely grateful for all the contributions he's made during his time on our team. Advancement Services wishes Eric much success in the next chapter of his career!

Going forward, please direct all GAIL support questions to Taejah Harper, Cindy Bond or AskIT.