There are a number of different reasons why you may not be able to enter into GAIL. Maybe you don’t have the correct access. Maybe you aren’t logged into the correct VPN group. Use the troubleshooting guide below to determine why you may not be able to access GAIL. If you are still experiencing any problems, please contact the Client Services team either through Live Chat or email@example.com.
1. Have you attended a GAIL 101 class?
2. Are you connected to the VPN?
3. Are you a student worker?
Every semester supervisors need to confirm that their student worker or graduate assistant still needs access to GAIL. If we do not receive an email confirmation, we terminate the student’s access.